CasinoBlask · 4h ago
Retention in iGaming breaks in the same 4 places
By admin•August 21, 2026
The brief
An operator promotes a support agent to CRM manager, sends free spins to players who never touch slots, and forgets about the player after the third deposit. Farkhad Gerasimov, CEO and founder of GNB Agency, on why iGaming retention keeps failing in the same four ways. Here they are: Let’s go through each one. 1. […] …
Original report
Blask
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