Raphie and BetSaracen: How a customer support team became a fully automated one

Raphie’s CX operation for BetSaracen – built from the ground up in 2022 – has now reached end–to–end automation for supported ticket categories, while sustaining player satisfaction above 90%. Raphie, the iGaming-native customer support and CX provider, developed BetSaracen’s CS and payments operation from back in 202…