Sports BettingGambling Insider · Aug 27
Paucity of Bonuses Blamed for Declining Customer Satisfaction in Gambling Apps, Study Shows
By Brant James•August 27, 2026
The brief
With bonuses drying up and expectations rising, bettors are becoming less pleased with apps they play on. While DraftKings and FanDuel continue to harvest upwards of 80% of the legal sports betting market in the United States, and half of the online casino business, overall customer satisfaction in their products has …
Original report
Gambling Insider
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